Safeguard Your E-Commerce Website

Our risk mitigation strategy offers comprehensive solutions to address website risks head-on, protecting your business and ensuring smooth website operations.
Background decoration
Website hosting and development have inherent risks, including cybersecurity vulnerabilities, performance issues, budget overruns, and potential business disruptions. Our solutions leverage the best technologies and management practices to deliver cost-effective and comprehensive solutions.
Image of dice on a board with an explosion in the background to represent e-commerce website risks

Closing the Gap on Requirements

Eliminating requirement gaps is crucial to reducing unforeseen expenses and missed opportunities. Our experts analyze your website's framework and identify common gaps, such as compliance with payment processors, business continuity, unstated requirements, and technical capabilities. By addressing these issues, we cut your operational costs and boost agility.

Security Gaps

The lack of cybersecurity is an industry-wide crisis. Breaches in the news are from the influential enterprises where the regulator stepped in to force a public notification. Most go undetected. For example, merchants not realizing the domain name got blacklisted. Companies that realize a breach occurred go to great lengths to block disclosure.
E-Commerce websites have to comply with the strict security standards of the industry. Common gaps include:
  • 31% of e-commerce sites have JavaScript with known vulnerabilities caused by out-of-date libraries.
  • Many merchants must know that hosting providers, theme developers, and plugin developers must follow the PCI-DSS (Payment Card Industry - Data Security Standard).
  • 15% of websites crash W3C tests because there are so many HTML errors. The indifference to quality control makes it much easier to break in.

Embrace Adaptability

In the ever-evolving world of IT, project plans constantly change. That's why we offer future-proofing solutions to ensure your website stays ahead. With our agile project management approach and DevOps integration, we adapt to evolving requirements. Stay in sync with search bots' preference for fresh content and meet the demands of processing credit card transactions. Our focus on software currency and security patching guarantees your website's longevity and security. Don't just keep up with the changes; thrive in the future with our cutting-edge solutions.

Ensuring Business Continuity

In the face of system disasters, business continuity is essential. Our risk mitigation strategy empowers your SMB to recover swiftly from potential disruptions. We offer robust disaster recovery plans and contingency measures to mitigate risks associated with reputational damage, loss of online ranking, and customer data theft.
A rubric cube highlights the gaps in e-commerce plans by missing several blocks.

Optimizing Page Load Performance

Websites on most platforms start fast but slow down with each new plugin and design change. A page load requirement states how long it takes to finish loading a web page. The definition should include asynchronous, lazy, or delayed functions running in the background on the web browser. These techniques improve results with online testing tools. However, they can result in search bots missing content, making pages jump on the screen, and overloading the CPU on the web browser.

Market Share

Sticking with widely used software with a large open-source community and waiting before updating versions minimizes migration risk because others have already resolved the issues. We collect data from hundreds of thousands of websites to help select the technologies with the most community support and time version upgrades to reduce difficulties.

Technical Advancements

There are rapid advancements in technology. Taking advantage of them requires staying current with software and hardware. For example, performance enhancements include HTTP/2 reusing network connections, TLS 1.3 reducing chit-chat on network connections, and cloud providers ramping up the network capabilities of servers. A competent service provider can explain what they deploy and why they chose it.

Cost Control

IT projects are notorious for being over budget. The following steps minimize the chance of budgetary deviations.
  • Define performance, security, quality control, and operational requirements before committing to a vendor. These are the main reasons merchants switch vendors.
  • Cut the deliverables into many mini projects with an easily managed scope. Large projects lead to missing expectations and needing help fixing issues.
  • Ensure vendors upgrade the software versions and system architecture at least once a year as part of the agreement.
  • Verify disaster recovery processes before a disaster happens.
Image of a clamp squeezing a wallet to emphasize how risk mitigation saves money.

Staying Technologically Current

Keeping your systems updated is vital to prevent security breaches and ensure optimal performance. We emphasize the importance of software currency, maintaining supported versions, and staying ahead of technological advancements. Our team monitors industry trends, selects widely used software with solid community support, and makes timely updates to minimize migration risks.

Software Currency

Software products have 3 phases; active, supported, and end-of-life. Active means there are patches to the functionality. Supported means security patches get retrofitted. End-of-life means there is no support from the vendor. The payment card industry mandates software receive current security patches.
The chart shows that most websites, charted to the left in red, do not receive security patches. Typically, the patching command runs successfully on out-of-support software, but the vendor stopped updating the repository. The diagram is for PHP, the most popular language for building websites. An in-support operating system or any other component can run on can run an out-of-support programming language. So the website administrator must check if each software package is still under support. Small vendors, like those creating website plugins and themes, may not follow the security practices defined by CIS (Center for Internet Security). Those e-commerce vendors fall under the PCI-DSS (Payment Card Industry - Data Security Standard). However, in the SMB space, only some vendors follow the standard.
Chart showing the percentage of websites with supported and unsupported versions of PHP software used for websites.

Technology Lifespan

The shelf life of software varies dramatically. WordPress, the CMS (Content Management System) with the largest market share of websites, only supports the current version. That requires immediate updates without prior testing, which is an operational hazard. PHP has a shelf life of 2 years. Avoiding the issues of being first on and last off a release results in updating it at least once a year. At the same time, most operating systems remain in support for ten years. The lifespan of the selected software defines an upgrade schedule for the website.

Robust Security Measures

Our risk mitigation strategy includes implementing robust security measures to protect your website from attacks. We employ honey pot traps to detect and filter out bots, enhance payment security through verification measures, combat shipping fraud with address cross-checks and monitoring, fortify against page hijacking with content security policies and secure DNS practices, and ensure forward security to protect user sessions. Our intrusion prevention systems also detect and block suspicious activity, safeguarding your website from potential threats.

Payment Risks

The proper design of e-commerce solutions can significantly lower payment risk, retain the credit rating for the business, and lower operational costs. Suggested features include:
  • Reject payments that provide incorrect CVV, the card's three-digit security code.
  • Check the street address and postal code with the client's bank.
  • Send the invoice immediately but delay charges until the client receives the goods.
  • Confirm the phone number by getting a response to a text message.
  • Cancel orders if an email sent to the user bounces.
  • Authenticate users through a 3rd party service like Gmail and Facebook.
  • Block repeated purchases from the same IP address.

Shipping Fraud

Shipping fraud is when the package never arrives, or the recipient claims non-delivery. Protections include:
  • Cross-check that the shipping address matches the billing address from the client's credit card.
  • Check if the geolocation of the web browser matches the shipping address.
  • Avoid shipments to PO boxes because they mask the valid owner.
  • Get a 3rd party service to flag suspicious delivery addresses known for fraudulent activity.
  • Monitor activity around an address change to an existing user account, looking for other signs of a user account takeover.
  • Check if phone numbers have an area code matching the delivery address.
  • Limit deliveries to countries that prosecute fraud because there is considerable fraud from those countries.
Architectural chart showing an IPS (Intrusion Prevention System) locking out a hacker.

Intrusion Prevention

IPS (Intrusion Prevention Systems) detects suspicious activity and blocks the source IP from accessing the website, as shown in the diagram. A block happens after a trigger event that legitimate users would never try. Blocked users experience hanging for all subsequent connection attempts.

Page Hijacking

E-Commerce page hijacking is when the page's content gets compromised by a 3rd party. These attacks typically harvest credit card data for months before launching an attack. So even the system backups are corrupt. Best practices to avoid hijacking include:
  • Verify all the domains providing content to the page follow PCI-DSS (Payment Card Industry - Data Security Standard). That applies to 3rd party sources for fonts, analytic tools, and the JavaScript libraries downloaded by the plugins and applications within the page.
  • Apply a Content Security Policy (CSP) to all content on the page. It's an HTTP header defined by the web server that restricts which domains can provide what types of content to the web page.
  • Enable HSTS and DNS SEC. Those security standards prevent 3rd party DNS services, such as those in hotels and hotspots, from spoofing the response and sending requests to compromised websites.

Honey Pot Traps

Input forms, like "Contact Us," are frequent attack vectors. Honey pot traps use deception to trick bots into doing something that humans would not so the website can filter them out. The simplest is to make an input field invisible to the user because bots rarely analyze pages that deeply. If the bot takes the bait, the server deletes the message. Digital art of lock protecting digital assets.

Forward Security

Forward security means each user session has a unique and randomly generated key. If someone gets access to your long-term private key, it will not help them decrypt prior or recorded network traffic. In addition, they need to capture the network traffic used to negotiate a user's session key while connecting to decrypt the message.

Disaster Recovery

Disaster recovery plans must swiftly restore your systems when confronted with unexpected events. Proactively testing failure scenarios and validating restoration ensures the strategies are effective. A comprehensive set of procedures enables the website to return online even in the most challenging circumstances.

Take Control of Website Risks Today!

Don't leave your website's security and performance to chance. Partner with us to implement a robust risk mitigation strategy that safeguards your e-commerce website protects your business interests, and ensures uninterrupted operations.
We understand that website risks can be daunting, but with our comprehensive risk mitigation strategy and expert team, you can rest easy knowing your website is safe. We are committed to providing a secure, high-performing, reliable website that meets and exceeds industry standards. Focus on growing your business while we handle the risk mitigation, allowing you to navigate the digital landscape confidently.