You Miss the Call. The Homeowner Calls the Next Contractor.

Your business number rings your crew phones. If nobody answers a new caller, the Growth Engine texts them a booking or estimate link and reminds your crew to call back.

Finish the job you are on without losing track of the next caller.

When nobody picks up a call from a new number, Missed-Call Recovery texts the caller from your business number:

Sorry we missed your call. This is ABC Plumbing. We're helping another customer right now.

Need a visit? Pick a time here: [Booking Link]

You can also reply with what you need, and we'll get back to you.

This is suggested wording. I set the text to match how your company handles calls, and it can also link to your online estimate and booking.

The same missed call lands on your crew's callback list, where it stays until someone calls back. Suppliers, subcontractors, crew, and current customers are already saved, so their missed calls go on the list with no automatic text.

The text gives a new caller a next step, and the callback list keeps the call in front of your crew.

A homeowner has a burst pipe, a broken furnace, or water coming into the basement. They find you online and call, but nobody answers, so they hang up and call the next contractor.

You pay to make that phone ring, and a missed call can cost you the chance to quote the job.

The Growth Engine gives each call more ways to reach your crew:

• More phones ring: one business number rings several crew members at once.
• Your crew hears about each miss: a missed call sends an alert to every crew phone.
• A new caller gets a reply: a text goes out with links to an online estimate and booking.
• Each callback has a place: the missed call waits on a callback list until someone returns it.

Your crew still answers each call and returns each missed one. The phone system puts each call on more phones and each missed call in front of the whole crew.

1. A homeowner calls your business number.
2. The Growth Engine looks up the number and shows the caller's name and type with the call, so your crew knows a new customer from a supplier.
3. Every crew phone with the Growth Engine app rings at the same time.
4. The first crew member to answer takes the call, and it goes on the customer record.
5. If nobody answers before the ring time ends, the caller hears your greeting and can leave a voicemail.

While one crew member is on a call, the next call rings the crew members who are still free.

You decide who on your crew receives the app, so you decide whose phones ring.

Even with several phones ringing, someone is up a ladder, running a saw, or driving. What happens next decides whether you keep the customer.

1. The missed call is saved in the Growth Engine app.
2. A voicemail is saved with the caller's record, ready to play.
3. Every crew phone gets an alert for the missed call and for each new voicemail.
4. The missed call sits on the callback list until a crew member returns it.

Your truck's screen shows missed calls, upcoming visits, and directions to the next job. See the Growth Engine app on your phone and on your truck's screen.

Most owners guess, or count every missed call as a lost job. The callback list in the Growth Engine app shows what happened in your own business.

Open the list and pick a week. Each missed call shows who called and when, whether the caller got the text, and which crew member called back. Open the caller's customer record to see whether the call turned into a booked job.

A missed call with no callback shows on the list until someone returns it.

Some homeowners prefer to text an address, a photo, or a question. Customers call or text the same number, and your crew calls or texts back from it.

The Growth Engine app adds your business number to the phones your crew already carries, as a second line with no second SIM card. Customers see your business number, and each crew member's personal number stays private.

Calls reach your crew anywhere their phones have mobile data or Wi-Fi.

A text that never arrives looks the same as a customer who ignored you. The Growth Engine handles 4 delivery problems before each text leaves your business number.

• Photos sized for each carrier: carriers cap the size of a picture message (MMS). A photo from your crew's camera is resized to fit the customer's carrier, so it arrives instead of being dropped.
• The words arrive when the photo can't: when a customer's phone or carrier can't take picture messages, the words still go through as a regular text (SMS).
• Texts go to cell phones only: a text to a landline never arrives and still costs a fee. The Growth Engine texts mobile numbers only, and the app greys out a number that can't take texts, so your crew calls it instead.
• Emoji and Chinese characters arrive intact: a text with an emoji or Chinese characters goes out in a format (UCS-2) that keeps every character. Each part of that text holds 70 characters instead of 160, so a long message goes out in more parts.

Every call, text, and voicemail goes on the caller's customer record, so whoever calls back next sees what was already said.

A customer remembers a different price, or someone disputes the visit time. Without a record, it is your memory against theirs.

The Growth Engine records incoming and outgoing business calls, and anyone with the app can play them back. Each recorded call opens with a short message telling the other person the call is recorded.

You can turn call recording off at any time. Privacy rules for recording calls vary with how a business uses the recordings, so confirm what applies to your business with your own advisor.

Which number rings your crew depends on your plan.

• Own Website Plan, your existing number: I move the number already on your trucks, signs, and Google Business Profile into the Growth Engine. I confirm with your current phone company that the number can move before setup starts, and calls ring your crew as soon as the move is done.
• Pay When Paid Plan, the shared website's number: I provide a number for your company page on the shared website. Your existing number stays with your current phone company and works as it does today. A call to the shared website's number is a website contact, so jobs from that caller carry the fee. See which jobs carry a fee.

• Own Website Plan, your number moves with you: once your account is paid in full and you ask in writing, I unlock your number at no charge, and you move it to the phone company you choose. Move it within one month of the day you leave. After that, I stop keeping the number active, and it may lapse.
• Pay When Paid Plan, the number stays with the shared website: your existing number is still yours with your own phone company, so keep it on your trucks and signs for the customers who know you.
• If Strategic Mind stops providing the service: you get at least 60 days' written notice, and on the Own Website Plan I unlock your number so you can move it, at no charge.

Read the full leaving terms.

• One business number that rings several crew phones at once
• The Growth Engine app as a second line on each crew phone, with personal numbers kept private
• Caller name and type shown with each call
• Voicemail and a missed-call alert on every crew phone
• A text back to new callers nobody answers
• Texts and photos sent only to cell phones, sized to arrive on each customer's carrier
• Call recording, with a notice at the start of each recorded call
• A callback list of every missed call, with who called back
• Every call, text, and voicemail on the customer record

Each call starts a customer record, and automatic follow-up takes the homeowner from there to the quote reminders and the paid invoice.

Show Me What Happens to a Missed Call. In an hour, I review what happens today when your crew can't answer, and show you the text a new caller gets and the callback list your crew works from.

• Growth Engine App: how customer records, calls, texts, visits, and job details stay together.
• Contractor Follow-Up Automation: how missed calls, open estimates and quotes, and unpaid invoices get followed up automatically.
• Contractor Online Booking: let homeowners book visits without waiting for your crew to answer.
• Restoration Contractors: how an emergency water or fire call reaches whoever is on call and follows the job through the claim to payment.
• Growth Engine Pricing: compare your options, what's included, and optional extras.