Restoration Contractor Software for Water and Fire Jobs
Answer the emergency call, keep the claim quote and every call, text and photo on the homeowner's customer record, and see which jobs are waiting on approval or payment.
A water or fire job starts with an emergency call, moves through mitigation, and waits on an adjuster before reconstruction starts.
The Growth Engine keeps the homeowner, the claim quote, and every call and text on one customer record through all of it.
The phone system and insurance claim quotes are in testing. Payments and missed-call texts are planned. See what's ready today.
A Restoration Job Runs on Two Clocks
The first clock is the water. A homeowner calls at 2 a.m. with a sewer backup, and the first company that answers usually gets the job.
The second clock is the claim. Mitigation, the adjuster's review, supplements and reconstruction can stretch over weeks, and the homeowner calls for updates the whole time.
The job is won on the first clock and paid on the second. Both run on the same customer record.
Answer the Emergency Call
A homeowner with water coming in does not leave a voicemail and wait. They call the next company on the list.
Your business number rings several crew phones at the same time, so whoever is on call can pick up. The call goes on that homeowner's customer record.
A website inquiry sent at midnight lands on the same customer list, waiting when your crew checks in.
You decide who is on call and who drives out. The Growth Engine does not assign or dispatch crews.
Missed-call texts are planned. Once ready, a caller nobody reaches gets a text back right away. See the phone system.
Keep the Claim Quote on the Customer Record
Insurers review water, fire and smoke claims line by line. Your quote can carry an insurance code on each line, next to the materials, labour, amounts and Ontario HST.
The quote stays on the homeowner's customer record while the adjuster reviews it, so nobody hunts for the latest version when the homeowner calls.
Your team talks to the adjuster and prepares any supplement. The Growth Engine does not send quotes or supplements to insurers. See insurance claim quoting.
Document the Job as It Happens
Mitigation crews take photos all day of standing water, cut lines and drying equipment. Those pictures usually end up spread across several phones.
Texts to and from your business number stay on the customer record, photos included. The homeowner's photo of a ceiling stain and your crew's photo of the drying set-up land in the same place.
Calls and voicemails sit on that record too.
When the adjuster asks what happened on day two, the texts and photos from day two are on one record.
Moisture readings, drying logs and photo reports for the insurer are not built. Keep using your current tools for those.
See Which Jobs Wait on Approval or Payment
At any time, some jobs are drying, some are waiting on the adjuster, and some are finished but not yet paid.
The customer list shows every open quote and its status. When the insurer approves and the homeowner says go ahead, you mark the quote Advanced, enter the crew size and days, and a pending payment opens on the customer record.
Invoices and payment links are planned. Until then, you invoice and collect the way you do today. See contractor payments.
What Is Not Built for Restoration Yet
- Crew dispatch and on-call schedules
- Sending claims, quotes or supplements to insurers
- Connections to insurer estimating software
- Claim numbers and adjuster details as their own fields
- Moisture readings and drying logs
- Splitting an invoice between the insurer and the homeowner's deductible
If one of these decides whether the Growth Engine fits your business, say so on the call. Contractor feedback sets what I build next.
Who Does What on a Restoration Job
Who handles each part of a water or fire restoration job.
| Job |  Who handles it |
|---|---|
| Ring several crew phones on an emergency call | Growth Engine |
| Answer the call and decide who goes | Your team |
| Mitigation and drying | Your crew |
| Keep calls, texts and photos on the customer record | Growth Engine |
| Write the claim quote and check prices | Your team |
| Add insurance codes to quote lines | Growth Engine |
| Talk to the adjuster and prepare supplements | Your team |
| Decide what's covered | Insurer |
| Mark the quote Advanced once approved | Your team |
| Open a pending payment for the job | Growth Engine |
| Set up the Growth Engine for restoration work | Me |
Talk Through Your Restoration Jobs
Book a 20-Minute Review to walk through how a water or fire job moves through your business today. You talk to me, the person who sets up and runs the Growth Engine.
Common Questions About Restoration Contractor Software
What is restoration contractor software?
It runs the business side of water, fire and smoke jobs, from the emergency call to the claim quote, approval and payment. The Growth Engine covers the customer, the calls and texts, and the claim quote. It sits alongside your drying-log tools and the insurer's estimating software.
Can the Growth Engine dispatch my emergency crew?
No. Your business number rings several crew phones at once, and whoever is on call answers. You decide who drives out.
Is there an answering service for after-hours calls?
No. Your number rings your crew's phones whenever someone calls, day or night. Who carries a phone after hours is your call. Voicemails go on the customer record.
Can I keep job photos in the Growth Engine?
Photos texted to or from your business number stay on the customer record with the text. A separate photo gallery or photo report is not built.
Does the Growth Engine connect to insurer estimating software?
No. Your quote carries an insurance code on each line so the adjuster can compare it line by line, but nothing is sent to the insurer's software. Keep using the software the insurer names.
Does the Growth Engine submit claims or supplements?
No. Your team talks to the adjuster and prepares supplements. The Growth Engine keeps the quote, calls and texts on the homeowner's customer record.
Do I need this if I also do regular renovation work?
The same customer list runs both. A private-pay job uses a standard contractor quote. A claim job adds insurance codes to the quote lines.